{"id":37778,"date":"2026-10-06T15:21:53","date_gmt":"2026-10-06T13:21:53","guid":{"rendered":"https:\/\/congo-actu.net\/?p=37778"},"modified":"2026-10-06T15:21:56","modified_gmt":"2026-10-06T13:21:56","slug":"rdc-lancement-dune-plateforme-dediee-a-la-protection-des-consommateurs","status":"publish","type":"post","link":"https:\/\/congo-actu.net\/index.php\/2026\/10\/06\/rdc-lancement-dune-plateforme-dediee-a-la-protection-des-consommateurs\/","title":{"rendered":"RDC : Lancement d\u2019une plateforme d\u00e9di\u00e9e \u00e0 la protection des consommateurs"},"content":{"rendered":"\n

Le minist\u00e8re de l\u2019\u00c9conomie nationale a, dans un communiqu\u00e9 ce lundi 5 octobre, annonc\u00e9 le lancement officiel, d\u2019un outil num\u00e9rique national d\u00e9di\u00e9 \u00e0 renforcer la protection des consommateurs congolais. La plateforme est d\u00e9nomm\u00e9e \u00ab LOBA \u00bb.<\/p>\n\n\n\n

Pour le minist\u00e8re de l\u2019\u00e9conomie, cet outil sera un espace d\u2019expression et d\u2019accompagnement des consommateurs. Ce document assure que cette initiative repose sur une synergie d\u2019actions entre la Commission de la concurrence (COMCO) et les autorit\u00e9s de r\u00e9gulation sectorielles, notamment dans les domaines des t\u00e9l\u00e9communications, des services bancaires, des assurances, de l\u2019\u00e9lectricit\u00e9, du transport a\u00e9rien, des produits pharmaceutiques, des produits alimentaires et des boissons, ainsi que de la sant\u00e9.<\/p>\n\n\n\n

LOBA met \u00e0 leur disposition trois principales fonctionnalit\u00e9s :<\/p>\n\n\n\n

    \n
  1. D\u00e9noncer un abus : signaler toute pratique abusive ou tout probl\u00e8me rencontr\u00e9 dans le cadre de l\u2019achat ou de l\u2019utilisation d\u2019un bien ou d\u2019un service ;<\/strong><\/li>\n\n\n\n
  2. Conna\u00eetre ses droits en tant que consommateur : acc\u00e9der \u00e0 des informations et orientations utiles sur les droits des consommateurs, les obligations des fournisseurs de biens et services, ainsi que les d\u00e9marches \u00e0 entreprendre en cas de difficult\u00e9 ou de litige ;<\/strong><\/li>\n\n\n\n
  3. Suivre sa plainte : permettre au consommateur de suivre l\u2019\u00e9volution de sa plainte aupr\u00e8s de l\u2019institution comp\u00e9tente.<\/strong><\/li>\n<\/ol>\n\n\n\n

    Par ailleurs, LOBA va notamment permettre de centraliser les requ\u00eates des consommateurs et de simplifier le traitement des r\u00e9clamations gr\u00e2ce \u00e0 cette collaboration.<\/p>\n\n\n\n

    Notons que le minist\u00e8re de l\u2019\u00c9conomie nationale invite l\u2019ensemble des consommateurs, des associations de consommateurs, des op\u00e9rateurs \u00e9conomiques et des partenaires institutionnels \u00e0 s\u2019approprier ce nouvel outil et \u00e0 contribuer activement au renforcement de la protection des consommateurs en RDC.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Le minist\u00e8re de l\u2019\u00c9conomie nationale a, dans un communiqu\u00e9 ce lundi 5 octobre, annonc\u00e9 le lancement officiel, d\u2019un outil num\u00e9rique national d\u00e9di\u00e9 \u00e0 renforcer la protection des consommateurs congolais. La plateforme est d\u00e9nomm\u00e9e \u00ab LOBA \u00bb. Pour le minist\u00e8re de l\u2019\u00e9conomie, cet outil sera un espace d\u2019expression et d\u2019accompagnement des consommateurs. Ce document assure que<\/p>\n","protected":false},"author":2,"featured_media":37784,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36],"tags":[7709,9843,1459,7251],"class_list":["post-37778","post","type-post","status-publish","format-standard","has-post-thumbnail","category-economie","tag-daniel-mukoko-samba","tag-droits-des-consommateurs","tag-economie","tag-ministere-de-leconomie"],"yoast_head":"\nRDC : Lancement d\u2019une plateforme d\u00e9di\u00e9e \u00e0 la protection des consommateurs - Congo-actu.net<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/congo-actu.net\/index.php\/2026\/10\/06\/rdc-lancement-dune-plateforme-dediee-a-la-protection-des-consommateurs\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RDC : Lancement d\u2019une plateforme d\u00e9di\u00e9e \u00e0 la protection des consommateurs - Congo-actu.net\" \/>\n<meta property=\"og:description\" content=\"Le minist\u00e8re de l\u2019\u00c9conomie nationale a, dans un communiqu\u00e9 ce lundi 5 octobre, annonc\u00e9 le lancement officiel, d\u2019un outil num\u00e9rique national d\u00e9di\u00e9 \u00e0 renforcer la protection des consommateurs congolais. 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